Van Insurance

You can access and make changes to your policy at any time by logging in to the customer portal. If you cannot see the option you need, you can also visit us on our webchat.

You can update your phone number or email address on our website by completing this form. If you want to update your phone number only, this can also be done on our customer portal.

To request a cancellation, please fill out this form or you can cancel your policy using the customer portal. We will provide you with a quote to confirm any fees, whether a refund is due, or if there is a balance still to pay.

• Third Party Only (TPO) – Provides cover to a third party for unlimited injury and third party property damage up to £20,000,000.
• Third Party Fire & Theft (TPFT) – Provides cover for your own vehicle against fire or theft, cover to a third party for unlimited injury, and third party property damage up to £20,000,000.
• Comprehensive – Provides cover for your own vehicle against accidental damage, fire or theft, cover to a third party for unlimited injury, and third party property damage up to £20,000,000.
•  Optional Breakdown cover available.

Please check the Certificate of Motor Insurance in your policy documents under ‘Cover’ to find out exactly what you are covered for. You can also find this by logging in to the customer portal.

When you take out van insurance with Acorn Insurance, you will need to choose one of the four usage types:

1. Social, Domestic and Pleasure (SDP)

Use only for personal, social, or leisure purposes. This does not include travelling to or from work.

2. Commuting

SDP use and travelling to and from one permanent place of work or business (your permanent workplace address).

3. Carriage of Own Goods

SDP + commuting and using your van for your own trade or business; for example, carrying your own tools, equipment, or goods.

4. Carriage of Goods for Hire and Reward (Courier)

SDP + commuting and using your van as a courier to deliver goods for Hire and Reward by prior appointment only.

Choosing the right usage type ensures your policy remains valid and accurately reflects how you use your van. Have a look at our article on classes of vehicle insurance use, or for more information check your Insurance Product Information Document.

Your usage is shown on the Certificate of Motor Insurance and in your policy documents under ‘Limitations as to use’. You can also find this by logging in to the customer portal, where you can request to change the vehicle usage if you need to.

Put simply:

• Carriage of own goods: Using your van for your trade or profession to carry your own equipment, materials, tools or products required for your work.
• Courier (hire and reward): Using your van to deliver goods or parcels belonging to others.

Standard insurance does not cover the delivery of goods for customers or companies. Van couriers must choose hire and reward insurance to get the correct cover.

To check if you have breakdown cover, please refer to the customer portal. Any optional products you selected will be listed on the policy details page.

Please note that you will not be covered for this if you have a standard van insurance policy arranged by Acorn Insurance.

DOV cover will be shown on the Certificate of Motor Insurance in your policy documents and in the endorsements section in the customer portal. If it is not listed, you do not have this cover. Please log in or check your documents before driving another vehicle.

Our van insurance policies provide the minimum legal cover in certain European countries for a limited number of days per year. Comprehensive cover abroad is not automatically provided. Please check your policy documents before you travel and contact us if you need extended or upgraded cover.

Yes, you can transfer NCD from a private car or taxi policy to a van policy, providing all acceptance criteria is met. You will need to provide proof of your NCD from your previous insurer. Please check our specific rules during the quote process. Please be aware, once you have transferred taxi NCD to a van policy, it cannot be transferred back to taxi.

You can upload any documents we have requested using this form.

Once your policy has ended and any outstanding amounts are settled, we will automatically send your NCD by email within 72 hours of your policy cancelling or expiring. If you have not received it within this time, please request your NCD using this form.

Policyholders accrue 1 year of NCD for each full policy year they are claim-free. This can be found on your NCD certificate, Statement of Fact or renewal invitation.

All your policy documents are available to view on the customer portal. They are also emailed to you when you first purchase your policy, and in your mid‑term adjustment pack whenever you make a change.

The documents include your Policy Schedule, Certificate of Insurance, Insurance Product Information Document, Policy Booklet and our Terms of Business. If you need us to resend any documents, please contact us using our webchat.

You can change your Direct Debit details by logging in to our customer portal. If you cannot see the option you need, you can also visit us on our webchat.

You can make changes to your finance agreement by logging in to the customer portal. If you cannot see the option you need, you can also visit us on our webchat.

You can make payments to your finance agreement by logging in to the customer portal. If you cannot see the option you need, you can also visit us on our webchat.

If you are worried about making payments, please visit the Financial Help or Help & Support pages on our website to review your options. If you cannot see the option you need, you can also visit us on our webchat.

On the customer portal login page, use the “Create an Account” option if it is your first time using the portal, or “Forgot password” if you cannot remember your details. You will then need to follow the on‑screen steps. If you still cannot access your account, or you have recently changed your email address, please contact us on our webchat.

A renewal invitation will be sent to you approximately a month before your policy is due to lapse. This will also be made available in our customer portal before your policy end date. Log in to the customer portal to review your renewal premium and check your cover.

If you wish to make any changes during your renewal period, which is the final 30 days of your policy duration, then please call our renewals team on 01704 339 327. Our opening hours are Monday to Saturday, 09:00 – 17:30.

Sometimes we need extra documents to verify the information on your policy and make sure everything is set up correctly. This is standard practice across insurers. We may ask for documents such as your driving licence, proof of No Claims Discount (NCD), proof of address or proof of vehicle ownership. Please upload any requested documents using our Upload Documents form.

When accidents happen, we are here for you. Our claims notification team is available 24/7 to report your claim. Please contact us even if you do not intend on making a claim. Click here for further contact details.

The windscreen claims notification team is available 24/7 to report your claim as quickly as possible. Click here for further contact details.

You can check whether courtesy vehicle* cover is included or not by checking your policy documents here.

If it is included and your vehicle is being repaired by an approved repairer, we will confirm the arrangements during your claim.

*Terms and conditions apply

Yes, Acorn Insurance can arrange cover for van couriers working with Amazon, DPD, Evri, and more, as well as those who are self-employed.

Courier van insurance is designed for drivers who deliver goods or parcels for hire and reward. This usage type is known as carriage of goods for hire and reward. This policy does not cover your own goods. Click here to find out more about hire and reward insurance.