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Fleet claims
Dedicated teams from Acorn and Flock can guide you through filing a claim quickly, minimising any disruption to your fleet business
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Help and support
- Need a fleet quote? We respond in less than 24 hours
Report a claim as early as possible
- Meet policy requirements: You must report any claims within 72 hours.
- Get back on the road: Reporting claims promptly helps minimise delay and gets your vehicles back in service.
- Streamline the process: Early reporting allows us to begin the claims process immediately.
What you’ll need to make a claim
Your fleet policy details
We’ll need your fleet policy number, contact number and email address, as well as details of your vehicle: make, model and registration number.
Third party details
Details of any third party involved, including telephone number(s), name, contact details, vehicle registration number and insurance company.
Description of incident
Further details about the incident: what happened, who was involved, any damage to vehicles/property, and any injuries you’re aware of. Take pictures to support this.
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Head of Retail
Nationwide
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New Business Manager
Nationwide
Dylan Riley
Relationship Manager
Wales and Southwest
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Relationship Manager
London and Southeast
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Frequently asked questions
How do I make a claim on my fleet policy?
What details do I need to make a fleet claim?
To make a claim on your fleet policy, please ensure you have the following to hand:
- Policy details — your fleet insurance policy number and all relevant policy information.
- Details of the incident — The date, time and location of the incident.
- Vehicle(s) details — including the make, model and licence plate number of any vehicles involved.
- Information about the incident — A brief description of the incident, including any details of other parties involved (vehicles, pedestrians, etc.), where applicable.
The more information you can provide, the quicker we will be able to process your claim.
Do I need any documents to support my claim?
As well as your policy information, it is recommended that you also provide driving licence details (or the driving licence details of the vehicle operator), witness statements, and any official reports taken at the scene of the incident, such as a police report, if available. We also recommend you take photographs of the scene to support your claim, and that you provide these when required.
When should I report a claim on my fleet policy?
It is crucial that you report any accident to the claims team as soon as possible, within 72 hours of the incident occurring. Reporting your claim as soon as possible will allow us to process you claim and provide you with any support you need. Your policy will have specific reporting requirements which may include an additional £500 excess for late reporting of claims, so please contact us as soon as possible.
How long does it take to process a claim on my fleet policy?
The processing time for a fleet claim can vary — this is dependent on the complexity of the incident, the availability of necessary information, and any investigations that may be required. Acorn will strive to process you claim as efficiently and fairly as possible.
What is the procedure if a driver from my fleet is involved in an accident but is not at fault?
Even if your driver isn’t responsible for the accident, it’s still important to incident to us as soon as possible.
What should I do if someone is injured in an accident involving my fleet?
If an injury is sustained because of an incident involving a vehicle from your fleet, the top priority is always to ensure everyone’s personal safety. Seek medical attention first, if necessary, and then contact us as soon as possible, following the procedure outlined above.
What should I do if a vehicle from my fleet is stolen?
In the event that a vehicle from your fleet is stolen, it is important to take immediate action. Here is what to do as soon as you recognise that a vehicle has been stolen:
- Inform the authorities — Make sure to file a police report as a matter of urgency.
- Notify our claims department — Contact our claims department immediately to report the theft (providing you have Comprehensive or Third Party, Fire and Theft coverage). Have your policy details and vehicle details ready when contacting us.
- Review your policy — Depending on your policy, you may have cover in place for theft or vandalism. Our claims team will be on hand to clarify your details and guide you through the necessary next steps.
I have an existing fleet claim that I have previously registered; can I discuss this with you?
We are always willing to discuss any existing fleet claim(s) that you may already have on your policy. Contact our claims team now to discuss the progress of this claim. Our dedicated team of agents is on hand to take your through any questions you may have or any developments that have taken place.